Winning at Social Customer Care

Winning at Social Customer Care
Author: Dan Gingiss
Publisher: Createspace Independent Publishing Platform
Total Pages: 0
Release: 2017-03-08
Genre: Internet advertising
ISBN: 9781542732383


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"Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experience. This book teaches you how top brands are "winning" at customer service in social media, and provides the tools to do the same at your company."--


Winning at Social Customer Care
Language: en
Pages: 0
Authors: Dan Gingiss
Categories: Internet advertising
Type: BOOK - Published: 2017-03-08 - Publisher: Createspace Independent Publishing Platform

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"Social media has changed customer service forever by shifting power from brands to consumers, requiring a different way of thinking about the customer experien
Win the Customer
Language: en
Pages: 251
Authors: Flavio Martins
Categories: Business & Economics
Type: BOOK - Published: 2015-09-23 - Publisher: AMACOM

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Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated
Uncommon Service
Language: en
Pages: 262
Authors: Frances X. Frei
Categories: Customer relations
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press

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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen
Hug Your Haters
Language: en
Pages: 240
Authors: Jay Baer
Categories: Business & Economics
Type: BOOK - Published: 2016-03 - Publisher: Portfolio

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Includes a detachable folded poster of "The Hatrix."
Delivering Effective Social Customer Service
Language: en
Pages: 171
Authors: Martin Hill-Wilson
Categories: Business & Economics
Type: BOOK - Published: 2013-10-23 - Publisher: John Wiley & Sons

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Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres we