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A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to
A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what publ
Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unreso
This text provides a concise and internationalized restatement of the public value approach, an assessment of its impact to date - in theory and practice - and
This volume aims to shed light on how public service value is identified, managed, measured and reported. The chapters cover a range of topics, including theore
