Uncommon Service

Uncommon Service
Author: Frances X. Frei
Publisher: Harvard Business Press
Total Pages: 262
Release: 2012
Genre: Customer relations
ISBN: 1422133311


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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.


Uncommon Service
Language: en
Pages: 262
Authors: Frances X. Frei
Categories: Customer relations
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press

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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen
The Book of Uncommon Prayer
Language: en
Pages: 132
Authors: Steve L. Case
Categories: Religion
Type: BOOK - Published: 2002 - Publisher: Harper Collins

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Why do you need this book? Because there are treasures in tradition. In stark contrast to the common belief that youth workers require nothing less than a light
Zingerman's Guide to Giving Great Service
Language: en
Pages: 125
Authors: Ari Weinzweig
Categories: Business & Economics
Type: BOOK - Published: 2012-06-26 - Publisher: Hyperion

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Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman
Uncommon Carriers
Language: en
Pages: 260
Authors: John McPhee
Categories: Business & Economics
Type: BOOK - Published: 2007-04-03 - Publisher: Macmillan

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McPhee, in prose distinguished by its warm humor, keen insight, and rich sense of human character, looks at the people who drive trucks, captain ships, pilot to
Uncommon Leadership
Language: en
Pages: 258
Authors: Phil Higson
Categories: Business & Economics
Type: BOOK - Published: 2014-05-03 - Publisher: Kogan Page Publishers

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Leaders are expected to show the way forward, especially in unpredictable circumstances or when resources are constrained. Yet frustratingly, what is common to