The Satisfied Patient
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Patient Satisfaction
| Author | : Irwin Press |
| Publisher | : |
| Total Pages | : 286 |
| Release | : 2006 |
| Genre | : Medical |
| ISBN | : |
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The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]
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