The Practical Guide To World Class It Service Management
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Language: en
Pages:
Pages:
Type: BOOK - Published: 2017-03-14 - Publisher: Anima Group
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM
Language: en
Pages: 459
Pages: 459
Type: BOOK - Published: 2017-03-21 - Publisher: Outskirts Press
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
Language: en
Pages: 350
Pages: 350
Type: BOOK - Published: 2023-10-13 - Publisher: Packt Publishing Ltd
Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic gui
Language: en
Pages: 461
Pages: 461
Type: BOOK - Published: 2014-03-05 - Publisher: Trafford Publishing
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud comput
Language: en
Pages: 338
Pages: 338
Type: BOOK - Published: 2009-05-11 - Publisher: John Wiley & Sons
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de