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Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow the
Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your
When Fortune Magazine estimated that 70% of all strategies fail, it also noted that most of these strategies were basically sound, but could not be executed. Th
A comprehensive guide for teaching system administrators, developers, and security professionals how to create their own systemd units and maintain system secur
Owning or operating an automotive repair shop isn't just about fixing cars - it's about building a thriving business. The revised 3rd Edition of Service Managem
