Running an Effective Help Desk

Running an Effective Help Desk
Author: Barbara Czegel
Publisher: Wiley
Total Pages: 128
Release: 1998-03-27
Genre: Computers
ISBN: 9780471248163


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Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)


Running an Effective Help Desk
Language: en
Pages: 128
Authors: Barbara Czegel
Categories: Computers
Type: BOOK - Published: 1998-03-27 - Publisher: Wiley

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Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf
Running an Effective Help Desk
Language: en
Pages: 408
Authors: Barbara Czegel
Categories: Business & Economics
Type: BOOK - Published: 1994-12-06 - Publisher:

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This survival manual for Help Desk managers and staff presents practical strategies and tactics to enable Help Desks to add value to their enterprise. Includes
Help Desk Management: How to run a computer user support Service Desk effectively
Language: en
Pages: 330
Authors: Wayne Schlicht
Categories: Computers
Type: BOOK - Published: 2019-09-29 - Publisher: Build a Help Desk Consulting LLC

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Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatabl
How to Manage the IT Help Desk
Language: en
Pages: 373
Authors: Noel Bruton
Categories: Business & Economics
Type: BOOK - Published: 2012-07-26 - Publisher: Routledge

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Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume
Effective Help Desk Specialist Skills
Language: en
Pages: 450
Authors: Darril Gibson
Categories: Business & Economics
Type: BOOK - Published: 2014 - Publisher: Pearson Education

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This is today's most complete, practical, and up-to-date guide to succeeding as a help desk professional. Leading technology instructor and consultant Darril Gi