Measuring and Improving Patient Satisfaction

Measuring and Improving Patient Satisfaction
Author: Patrick J. Shelton
Publisher: Jones & Bartlett Learning
Total Pages: 548
Release: 2000
Genre: Organizational change
ISBN: 9780834210745


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Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.


Measuring and Improving Patient Satisfaction
Language: en
Pages: 548
Authors: Patrick J. Shelton
Categories: Organizational change
Type: BOOK - Published: 2000 - Publisher: Jones & Bartlett Learning

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Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The re
Patient Satisfaction
Language: en
Pages: 286
Authors: Irwin Press
Categories: Medical
Type: BOOK - Published: 2006 - Publisher:

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The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant
Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies
Language: en
Pages: 447
Authors: OECD
Categories:
Type: BOOK - Published: 2019-10-17 - Publisher: OECD Publishing

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This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv
Patient-Reported Outcomes in Performance Measurement
Language: en
Pages: 97
Authors: David Cella
Categories: Medical
Type: BOOK - Published: 2015-09-17 - Publisher: RTI Press

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Patient-reported outcomes (PROs) are measures of how patients feel or what they are able to do in the context of their health status; PROs are reports, usually
Measuring the Quality of Health Care
Language: en
Pages: 42
Authors: The National Roundtable on Health Care Quality
Categories: Medical
Type: BOOK - Published: 1999-02-23 - Publisher: National Academies Press

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The National Roundtable on Health Care Quality was established in 1995 by the Institute of Medicine. The Roundtable consists of experts formally appointed throu