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A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.
This second edition is a step by step practical guide to counselling skills for trainees and practitioners. It presents key skills clearly and concisely.
A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidan
Most of us find ourselves listening to other people's problems at some time or another - either our friends' or, in the course of our work, patients, pupils, cl
This comprehensive book is essential for would-be counselors, those working in the helping professions, and anyone who uses counseling skills as part of their w
This book is a comprehensive, easy-to-read introduction to personal counseling written for professional and volunteer counselors and those who train them. The c
