ITIL Service Strategy

ITIL Service Strategy
Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
Total Pages: 483
Release: 2011
Genre: Business & Economics
ISBN: 9780113313044


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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.


ITIL Service Strategy
Language: en
Pages: 483
Authors: Great Britain. Cabinet Office
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
Foundations of ITIL® V3
Language: en
Pages: 381
Authors: Arjen de Jong
Categories: Architecture
Type: BOOK - Published: 2007-09-09 - Publisher: Van Haren

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Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic gu
ITIL Small-scale Implementation
Language: en
Pages: 116
Authors: Sharon Taylor
Categories: Business & Economics
Type: BOOK - Published: 2006-01-26 - Publisher: The Stationery Office

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Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).
ITIL® 4 – A Pocket Guide
Language: en
Pages: 141
Authors: Jan van Bon
Categories: Architecture
Type: BOOK - Published: 2019-04-30 - Publisher: Van Haren

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The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years t
An Introductory Overview of ITIL V3
Language: en
Pages: 55
Authors: Alison Cartlidge
Categories:
Type: BOOK - Published: 2009-01-01 - Publisher:

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