ITIL Service Strategy

ITIL Service Strategy
Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
Total Pages: 483
Release: 2011
Genre: Business & Economics
ISBN: 9780113313044
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.


ITIL Service Strategy
Language: en
Pages: 483

ITIL Service Strategy

Authors: Great Britain. Cabinet Office
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
Service strategy
Language: en
Pages: 278

Service strategy

Authors: Great Britain. Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
ITIL® 2011 Edition – A Pocket Guide
Language: en
Pages: 193

ITIL® 2011 Edition – A Pocket Guide

Authors: Jan van Bon a.o.
Categories: Education
Type: BOOK - Published: 2011-12-30 - Publisher: Van Haren

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Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all
Passing Your ITIL Foundation Exam
Language: en
Pages: 0

Passing Your ITIL Foundation Exam

Authors: The Stationery Office
Categories: Computer industry
Type: BOOK - Published: 2012 - Publisher: Stationery Office Books (TSO)

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Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid Passing your ITIL Foundation Exam - 2011 Edition
ITIL Foundation Exam Study Guide
Language: en
Pages: 420

ITIL Foundation Exam Study Guide

Authors: Liz Gallacher
Categories: Computers
Type: BOOK - Published: 2012-08-15 - Publisher: John Wiley & Sons

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate c