IT Service Management - Global Best Practices, Volume 1

IT Service Management - Global Best Practices, Volume 1
Author:
Publisher: Van Haren
Total Pages: 661
Release: 2008-04-22
Genre: Education
ISBN: 9401800693
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Download IT Service Management - Global Best Practices, Volume 1 Book in PDF, Epub and Kindle

A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.


IT Service Management - Global Best Practices, Volume 1
Language: en
Pages: 661

IT Service Management - Global Best Practices, Volume 1

Authors:
Categories: Education
Type: BOOK - Published: 2008-04-22 - Publisher: Van Haren

GET EBOOK

A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and s
Implementing Metrics for IT Service Management
Language: en
Pages: 201

Implementing Metrics for IT Service Management

Authors: David Smith
Categories: Architecture
Type: BOOK - Published: 2008-08-08 - Publisher: Van Haren

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This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measuremen
Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management
Language: en
Pages: 327

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

Authors: Gad Selig
Categories: Architecture
Type: BOOK - Published: 2008-04-12 - Publisher: Van Haren

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The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Inform
Implementing ISO/IEC 20000 Certification: The Roadmap
Language: en
Pages: 213

Implementing ISO/IEC 20000 Certification: The Roadmap

Authors: itSMF International
Categories: Architecture
Type: BOOK - Published: 2008-03-03 - Publisher: Van Haren

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
Service Agreements - A Management Guide
Language: en
Pages: 101

Service Agreements - A Management Guide

Authors: itSMF International
Categories: Architecture
Type: BOOK - Published: 2006-09-09 - Publisher: Van Haren

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Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It