Implementing Service Quality based on ISO/IEC 20000

Implementing Service Quality based on ISO/IEC 20000
Author: Michael Kunas
Publisher: IT Governance Publishing
Total Pages: 109
Release: 2012-10-25
Genre: Business & Economics
ISBN: 1849284431
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Guides you through your ISO/IEC 20000 implementation and certification process.


Implementing Service Quality based on ISO/IEC 20000
Language: en
Pages: 109

Implementing Service Quality based on ISO/IEC 20000

Authors: Michael Kunas
Categories: Business & Economics
Type: BOOK - Published: 2012-10-25 - Publisher: IT Governance Publishing

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Guides you through your ISO/IEC 20000 implementation and certification process.
Implementing ISO/IEC 20000 Certification: The Roadmap
Language: en
Pages: 213

Implementing ISO/IEC 20000 Certification: The Roadmap

Authors: Jan van Bon
Categories: Education
Type: BOOK - Published: 2008-03-03 - Publisher: Van Haren

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition
Language: en
Pages: 75

IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition

Authors: Dolf van der Haven
Categories: Education
Type: BOOK - Published: 2020-10-26 - Publisher: Van Haren

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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition
Language: en
Pages: 168

ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition

Authors: Ivanka Menken
Categories: Business & Economics
Type: BOOK - Published: 2010 - Publisher: Emereo Publishing

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The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the aut
ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms
Language: en
Pages: 84

ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms

Authors: Claire Engle
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Emereo Pty Limited

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The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20