Helping The Difficult Library Patron
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A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offens
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This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that
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Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all diffi
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Type: BOOK - Published: 2010-12-31 - Publisher: ALA Neal-Schuman
Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptio
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Pages: 106
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Sharing expertise gleaned from more than two decades as a library security manager, Graham demonstrates that libraries can maintain their best traditions of ope
