Handbook of Public Quality Management

Handbook of Public Quality Management
Author: Stupak/Leitner
Publisher: CRC Press
Total Pages: 898
Release: 2001-03-22
Genre: Political Science
ISBN: 9780824704155


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Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.


Handbook of Public Quality Management
Language: en
Pages: 898
Authors: Stupak/Leitner
Categories: Political Science
Type: BOOK - Published: 2001-03-22 - Publisher: CRC Press

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Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while c
Handbook of Public Quality Management
Language: en
Pages: 892
Authors: Stupak/Leitner
Categories: Political Science
Type: BOOK - Published: 2019-09-16 - Publisher: CRC Press

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Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while c
The Oxford Handbook of Public Management
Language: en
Pages: 805
Authors: Ewan Ferlie
Categories: Business & Economics
Type: BOOK - Published: 2007 - Publisher: Oxford University Press, USA

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The public sector continues to play a strategic role across the world and in the last thirty years there have been major shifts in approaches to its management.
Total Quality Management In The Public Sector
Language: en
Pages: 226
Authors: Morgan, Colin
Categories: Business & Economics
Type: BOOK - Published: 1994-02-01 - Publisher: McGraw-Hill Education (UK)

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Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing ex
Laboratory Quality Management System
Language: en
Pages: 0
Authors: World Health Organization
Categories: Laboratories
Type: BOOK - Published: 2011 - Publisher:

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Achieving, maintaining and improving accuracy, timeliness and reliability are major challenges for health laboratories. Countries worldwide committed themselves