Foundations of Service Level Management

Foundations of Service Level Management
Author: Rick Sturm
Publisher: Sams Publishing
Total Pages: 292
Release: 2000
Genre: Business & Economics
ISBN:


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This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.


Foundations of Service Level Management
Language: en
Pages: 292
Authors: Rick Sturm
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Sams Publishing

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This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.
The IT Service Management Foundation Exam Guide
Language: en
Pages: 172
Authors: Michael Scarborough
Categories: Business & Economics
Type: BOOK - Published: 2010-12-10 - Publisher: Resulta Group LLC

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The IT Service Management Foundation Exam Guide is a practically oriented guide to passing the ITIL v3 Foundation exam. It is designed to work as a supplement t
Service Level Agreements for Cloud Computing
Language: en
Pages: 368
Authors: Philipp Wieder
Categories: Computers
Type: BOOK - Published: 2011-11-06 - Publisher: Springer Science & Business Media

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Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service
Integrating Service Level Agreements
Language: de
Pages: 464
Authors: John K. Lee
Categories: Computers
Type: BOOK - Published: 2002-10-02 - Publisher: John Wiley & Sons

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Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This
ITIL Foundation Exam Study Guide
Language: en
Pages: 420
Authors: Liz Gallacher
Categories: Computers
Type: BOOK - Published: 2012-08-15 - Publisher: John Wiley & Sons

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate c