Driving Networked Service Productivity
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Driving Networked Service Productivity
Author | : Christofer F. Daiberl |
Publisher | : Springer Nature |
Total Pages | : 264 |
Release | : 2020-03-02 |
Genre | : Computers |
ISBN | : 3658295805 |
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Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
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