Digital Government In Chile
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OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery
Author | : OECD |
Publisher | : OECD Publishing |
Total Pages | : 123 |
Release | : 2020-05-30 |
Genre | : |
ISBN | : 9264404171 |
Download OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery Book in PDF, Epub and Kindle
This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.
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