Defusing Hostile Customers Workbook

Defusing Hostile Customers Workbook
Author: Robert Bacal
Publisher: Bacal & Associates
Total Pages: 207
Release: 1998
Genre: Civil service
ISBN: 0968372236


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Defusing Hostile Customers Workbook
Language: en
Pages: 207
Authors: Robert Bacal
Categories: Civil service
Type: BOOK - Published: 1998 - Publisher: Bacal & Associates

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Defusing Hostile Customers Workbook (Third Edition2010)
Language: en
Pages: 192
Authors: Robert Bacal
Categories: Anger
Type: BOOK - Published: 2010-04-06 - Publisher: Bacal & Associates

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Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to a
Defusing Angry People
Language: en
Pages: 212
Authors: Kevin Fauteux
Categories: Self-Help
Type: BOOK - Published: 2011 - Publisher:

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"We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent pre
I'm Not Bad, I'm Just Mad
Language: en
Pages: 154
Authors: Lawrence E. Shapiro
Categories: Juvenile Nonfiction
Type: BOOK - Published: 2008 - Publisher: New Harbinger Publications

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By working through the activities in I'm Not Bad, I'm Just Mad, children with anger control problems can develop better emotional and behavioral control. Kids w
Defusing Hostile Customers
Language: en
Pages: 226
Authors: Bacal & Associates
Categories: Conflict management
Type: BOOK - Published: 1995 - Publisher:

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