What's the Secret?

What's the Secret?
Author: John R. DiJulius, III
Publisher: John Wiley & Sons
Total Pages: 337
Release: 2011-01-07
Genre: Business & Economics
ISBN: 1118039424
GET BOOK

Download What's the Secret? Book in PDF, Epub and Kindle

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.


What's the Secret?
Language: en
Pages: 337

What's the Secret?

Authors: John R. DiJulius, III
Categories: Business & Economics
Type: BOOK - Published: 2011-01-07 - Publisher: John Wiley & Sons

GET EBOOK

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Di
Managing the Customer Experience
Language: en
Pages: 284

Managing the Customer Experience

Authors: Shaun Smith
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Pearson Education

GET EBOOK

You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experien
Customer Experience 3.0
Language: en
Pages: 279

Customer Experience 3.0

Authors: John A. Goodman
Categories: Technology & Engineering
Type: BOOK - Published: 2014-08-12 - Publisher: HarperChristian + ORM

GET EBOOK

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphon
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Language: en
Pages: 320

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Authors: Reza Soudagar
Categories: Business & Economics
Type: BOOK - Published: 2011-10-28 - Publisher: McGraw Hill Professional

GET EBOOK

“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshin
Customer Experience Strategy
Language: en
Pages: 350

Customer Experience Strategy

Authors: Lior Arussy
Categories: Consumer satisfaction
Type: BOOK - Published: 2010 - Publisher:

GET EBOOK

In writing Customer Experience Strategy, I worked to combine a complete strategic and executional blueprint with an easily accessed reference book. My goal is t