Creating A Customer Centered Culture

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Customer Culture

Author	: Michael D. Basch
Publisher	: FT Press
Total Pages	: 638
Release	: 2002
Genre	: Consumer satisfaction
ISBN	: 0130353310

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The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.

Customer Culture Related Books

Language: en
Pages: 638

Customer Culture

Authors: Michael D. Basch

Categories: Consumer satisfaction

Type: BOOK - Published: 2002 - Publisher: FT Press

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The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultura

Language: en
Pages: 314

Customer-centered Products

Authors: Ivy F. Hooks

Categories: Business & Economics

Type: BOOK - Published: 2001 - Publisher: Amacom Books

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This is a guide to eliminating the waste of time, money and effort resulting from poor product development. It provides product definition requirements needed a

Language: en
Pages: 128

Customer Centricity

Authors: Peter Fader

Categories: Business planning

Type: BOOK - Published: 2012 - Publisher:

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Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in th

Language: en
Pages: 0