Cases in Call Center Management

Cases in Call Center Management
Author: Richard Feinberg
Publisher: Purdue University Press
Total Pages: 372
Release: 2005
Genre: Business & Economics
ISBN: 9781557533425
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Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.


Cases in Call Center Management
Language: en
Pages: 372

Cases in Call Center Management

Authors: Richard Feinberg
Categories: Business & Economics
Type: BOOK - Published: 2005 - Publisher: Purdue University Press

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Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interaction
Call Center Management on Fast Forward
Language: en
Pages: 312

Call Center Management on Fast Forward

Authors: Brad Cleveland
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
Call Centers For Dummies
Language: en
Pages: 391

Call Centers For Dummies

Authors: Real Bergevin
Categories: Business & Economics
Type: BOOK - Published: 2010-05-11 - Publisher: John Wiley & Sons

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Call Center Operation
Language: en
Pages: 320

Call Center Operation

Authors: Duane Sharp
Categories: Computers
Type: BOOK - Published: 2003-05-14 - Publisher: Elsevier

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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives
Bottom-Line Call Center Management
Language: en
Pages: 201

Bottom-Line Call Center Management

Authors: David L. Butler
Categories: Business & Economics
Type: BOOK - Published: 2007-06-01 - Publisher: Routledge

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'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to ma