Call Center Staffing

Call Center Staffing
Author: Penny Reynolds
Publisher: Call Center School Press
Total Pages: 197
Release: 2003
Genre: Call centers
ISBN: 9780974417905


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Call Center Staffing
Language: en
Pages: 197
Authors: Penny Reynolds
Categories: Call centers
Type: BOOK - Published: 2003 - Publisher: Call Center School Press

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Call Center Optimization
Language: en
Pages: 159
Authors: Ger Koole
Categories: Business & Economics
Type: BOOK - Published: 2013 - Publisher: Lulu.com

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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
Call Center Forecasting and Scheduling
Language: en
Pages: 103
Authors: Gerry Barber
Categories: Call centers
Type: BOOK - Published: 2000 - Publisher: ICMI Press (International Customer Management Institute)

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Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the p
Call Center Management on Fast Forward
Language: en
Pages: 312
Authors: Brad Cleveland
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
Call Center Operation
Language: en
Pages: 322
Authors: Duane Sharp
Categories: Business & Economics
Type: BOOK - Published: 2003-04-14 - Publisher: Digital Press

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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.