Call Center Benchmarking
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Call Center Benchmarking
| Author | : Jon Anton |
| Publisher | : Purdue University Press |
| Total Pages | : 94 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : 9781557532152 |
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Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking.
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