Call Center Agent Turnover And Retention
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Language: en
Pages: 121
Pages: 121
Type: BOOK - Published: 2004-09-01 - Publisher: ICMI Press (International Customer Management Institute)
Revised and Updated with New Material! High agent turnover can cripple an organization?draining the call center's budget, destroying staff morale and eroding cu
Language: en
Pages: 125
Pages: 125
Type: BOOK - Published: 2002-08 - Publisher: ICMI Press (International Customer Management Institute)
To help you develop processes to retain your best agents, we?ve compiled this collection of articles filled with ideas, information and tools that will allow yo
Language: en
Pages: 112
Pages: 112
Type: BOOK - Published: 2017-02-13 - Publisher: Createspace Independent Publishing Platform
Voluntary employee turnover has several adverse consequences for call center managers, including lowered productivity and decreased profitability. The purpose o
Language: en
Pages: 201
Pages: 201
Type: BOOK - Published: 2007-06-01 - Publisher: Routledge
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to ma
Language: en
Pages: 294
Pages: 294
Type: BOOK - Published: 2002 - Publisher: CIPD Publishing
Staff turnover is a key issue for HR executives. It costs your organisation money and time. Stephen Taylor looks at the causes of staff turnover and the most ef
