Beyond Total Quality Management
Download and Read Beyond Total Quality Management full books in PDF, ePUB, and Kindle. Read online free Beyond Total Quality Management ebook anywhere anytime directly on your device. We cannot guarantee that every ebooks is available!
Beyond Total Quality Management
Author | : Gregory M. Bounds |
Publisher | : McGraw-Hill/Irwin |
Total Pages | : 862 |
Release | : 1994 |
Genre | : Business & Economics |
ISBN | : |
Download Beyond Total Quality Management Book in PDF, Epub and Kindle
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
Beyond Total Quality Management Related Books
Pages: 862
Pages: 336
Pages: 406
Pages: 200
Pages: 424