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"IT veteran Dave Zweiback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadership took to stop the downward spiral. Their novel approach is grounded in proven concepts from complexity science, resilience engineering, human factors, cognitive science, and organizational psychology. It allows us to identify the underlying conditions for failure, and make our systems (and organizations) safer and more resilient."--Page 4 of cover
"IT veteran Dave Zweiback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadershi
Through an examination of thirty-five major inquiries into child sexual abuse, the authors identify common themes with important implications for professional p
The inspiring new book from the author of Emotional Bullshit reveals why no one is to blame-but everyone's accountable. For many, a rare day goes by in which th
What can we learn from inquiries into cases of fatal child abuse? Beyond Blame offers a new way of looking at such cases and shows that it is possible to draw i
Armstrong Williams, a nationally-syndicated radio and television host, sets a higher standard for himself. Through his shows, and in his personal life as well,