An Introduction to Service Design
Language: en
Pages: 192
Authors: Lara Penin
Categories: Design
Type: BOOK - Published: 2018-05-17 - Publisher: Bloomsbury Publishing

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A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of desig
This Is Service Design Doing
Language: en
Pages: 1341
Authors: Marc Stickdorn
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
An Introduction to Service Design
Language: en
Pages: 192
Authors: Lara Penin
Categories: Design
Type: BOOK - Published: 2018-05-17 - Publisher: Bloomsbury Publishing

GET EBOOK

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of desig
Service Design for Business
Language: en
Pages: 214
Authors: Ben Reason
Categories: Business & Economics
Type: BOOK - Published: 2015-12-14 - Publisher: John Wiley & Sons

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A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th
An Introduction to Industrial Service Design
Language: en
Pages: 167
Authors: Satu Miettinen
Categories: Business & Economics
Type: BOOK - Published: 2016-11-10 - Publisher: Routledge

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Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a con