After Sales Service Of Engineering Industrial Assets
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After–sales Service of Engineering Industrial Assets
Author | : Vicente González-Prida Díaz |
Publisher | : Springer Science & Business Media |
Total Pages | : 328 |
Release | : 2014-01-10 |
Genre | : Technology & Engineering |
ISBN | : 3319037102 |
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This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.
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