A Study of Productivity and Quality in Service Companies

A Study of Productivity and Quality in Service Companies
Author: Patricia L. Munson
Publisher:
Total Pages: 200
Release: 1991
Genre: Customer services
ISBN:


Download A Study of Productivity and Quality in Service Companies Book in PDF, Epub and Kindle


A Study of Productivity and Quality in Service Companies
Language: en
Pages: 200
Authors: Patricia L. Munson
Categories: Customer services
Type: BOOK - Published: 1991 - Publisher:

GET EBOOK

The Service Productivity and Quality Challenge
Language: en
Pages: 511
Authors: P.T. Harker
Categories: Business & Economics
Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media

GET EBOOK

3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued
Service Quality and Productivity Management
Language: en
Pages: 80
Authors: Jochen Wirtz
Categories: Business & Economics
Type: BOOK - Published: 2017 - Publisher: Ws Professional

GET EBOOK

Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality p
Quality of Service
Language: en
Pages: 328
Authors: Bo Edvardsson
Categories: Business & Economics
Type: BOOK - Published: 1994 - Publisher: McGraw-Hill Companies

GET EBOOK

What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading co
Quality Circles in Service Industries
Language: en
Pages: 353
Authors:
Categories:
Type: BOOK - Published: 1996 - Publisher:

GET EBOOK