The Ultimate Question 2.0 (Revised and Expanded Edition)
Language: en
Pages: 224
Authors: Fred Reichheld
Categories: Business & Economics
Type: BOOK - Published: 2011-09-20 - Publisher: Harvard Business Review Press

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In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you re
The Disposable Visionary
Language: en
Pages: 172
Authors: Curtis Powell
Categories: Business & Economics
Type: BOOK - Published: 2015-12-14 - Publisher: Bloomsbury Publishing USA

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Is it possible for visionary leaders to adhere to their idealism and integrity without becoming casualties of corporate conservatism and executive-level politic
The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service
Language: en
Pages: 403
Authors: Heverton Anunciação
Categories: Business & Economics
Type: BOOK - Published: 2023-12-04 - Publisher: Heverton Anunciação

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In the past, medicine worked like this: a patient looked for a doctor who evaluated him carefully. After the evaluation, the doctor said to the patient: Are you
Uncommon Service
Language: en
Pages: 262
Authors: Frances X. Frei
Categories: Customer relations
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press

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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen
The First 20 Hours
Language: en
Pages: 290
Authors: Josh Kaufman
Categories: Self-Help
Type: BOOK - Published: 2013-06-13 - Publisher: Penguin

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Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you w