The Service Systems Toolbox
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The Service Systems Toolbox
| Author | : John Bicheno |
| Publisher | : |
| Total Pages | : 352 |
| Release | : 2011-10-01 |
| Genre | : Business & Economics |
| ISBN | : 9780956830708 |
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This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philosophy and description of the most practical tools. A strong feature is the contingency approach--different approaches for different service and administration situations.
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