The Service Culture Handbook
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Service Failure
Author | : Jeff Toister |
Publisher | : AMACOM/American Management Association |
Total Pages | : 210 |
Release | : 2013 |
Genre | : Business & Economics |
ISBN | : 0814431992 |
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What causes poor customer service? You might be surprised.
Service Failure Related Books
Language: en
Pages: 210
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Type: BOOK - Published: 2013 - Publisher: AMACOM/American Management Association
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The Second Edition provides an overview of current research, theory and practice in this expanding field. The editorial team and the authors come from diverse p
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The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer s