The Four Things a Service Business Must Get Right

The Four Things a Service Business Must Get Right
Author: Frances X. Frei
Publisher:
Total Pages: 15
Release: 2008
Genre:
ISBN:


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The Four Things a Service Business Must Get Right
Language: en
Pages: 15
Authors: Frances X. Frei
Categories:
Type: BOOK - Published: 2008 - Publisher:

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The Service Profit Chain
Language: en
Pages: 345
Authors: James L. Heskett
Categories: Business & Economics
Type: BOOK - Published: 1997-04-10 - Publisher: Simon and Schuster

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In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t
Servitization Strategy and Managerial Control
Language: en
Pages: 328
Authors: Anna Pistoni
Categories: Business & Economics
Type: BOOK - Published: 2017-11-29 - Publisher: Emerald Group Publishing

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This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on
Profiting From Services and Solutions
Language: en
Pages: 122
Authors: Valarie A. Zeithaml
Categories: Business & Economics
Type: BOOK - Published: 2014-08-15 - Publisher: Business Expert Press

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Designed for executives of companies that manufacture or sell products and students in an MBA program, this book outlines the challenges of launching a service
Designing Service Processes to Unlock Value, Third Edition
Language: en
Pages: 208
Authors: Joy M. Field
Categories: Business & Economics
Type: BOOK - Published: 2020-12-16 - Publisher: Business Expert Press

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Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service provider