The Customer Centricity Playbook

The Customer Centricity Playbook
Author: Peter Fader
Publisher: University of Pennsylvania Press
Total Pages: 136
Release: 2018-10-30
Genre: Business & Economics
ISBN: 1613631413


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A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.


The Customer Centricity Playbook
Language: en
Pages: 136
Authors: Peter Fader
Categories: Business & Economics
Type: BOOK - Published: 2018-10-30 - Publisher: University of Pennsylvania Press

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A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sara
Customer Centricity
Language: en
Pages: 128
Authors: Peter Fader
Categories: Business planning
Type: BOOK - Published: 2012 - Publisher:

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Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in th
Ignore Your Customers (and They'll Go Away)
Language: en
Pages: 241
Authors: Micah Solomon
Categories: Business & Economics
Type: BOOK - Published: 2020-01-14 - Publisher: HarperCollins Leadership

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The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer s
The Post-Pandemic Business Playbook
Language: en
Pages: 234
Authors: Ofer Mintz
Categories: Business & Economics
Type: BOOK - Published: 2022-02-12 - Publisher: Springer Nature

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COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as be
Brilliant Customer Service
Language: en
Pages: 141
Authors: Debra Stevens
Categories: Business & Economics
Type: BOOK - Published: 2012-07-10 - Publisher: Pearson UK

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Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back tim