The Call Center Handbook
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The Call Center Handbook
Author | : Keith Dawson |
Publisher | : CRC Press |
Total Pages | : 283 |
Release | : 2003-11-20 |
Genre | : Technology & Engineering |
ISBN | : 1482295652 |
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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
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