The Best Service is No Service
Language: en
Pages: 341
Authors: Bill Price
Categories: Business & Economics
Type: BOOK - Published: 2011-09-14 - Publisher: John Wiley & Sons

GET EBOOK

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wr
Summary: The Best Service Is No Service
Language: en
Pages: 28
Authors: BusinessNews Publishing,
Categories: Business & Economics
Type: BOOK - Published: 2014-10-28 - Publisher: Primento

GET EBOOK

The must-read summary of Bill Price and David Jaffe's book: "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Hap
Good Services
Language: en
Pages: 0
Authors: Louise Downe
Categories: Business & Economics
Type: BOOK - Published: 2020-03-03 - Publisher: BIS Publishers

GET EBOOK

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Uncommon Service
Language: en
Pages: 262
Authors: Frances X. Frei
Categories: Customer relations
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press

GET EBOOK

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen
Strategic Customer Service
Language: en
Pages: 274
Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

GET EBOOK

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora