Summary: Return on Customer

Summary: Return on Customer
Author: BusinessNews Publishing,
Publisher: Primento
Total Pages: 29
Release: 2014-10-28
Genre: Business & Economics
ISBN: 2511019736


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The must-read summary of Don Peppers and Martha Rogers' book: "Return on Customer: Creating Maximum Value from Your Scarcest Resource". This complete summary of the ideas from Don Peppers and Martha Rogers' book "Return on Customer" presents their concept of the same name, which is a new business metric designed to measure the amount of value that a business creates by acquiring, retaining and then growing its customer base. In their book, the authors explain what causes your ROC (Return on Customer) to be negative, and how you can make changes to ensure that it is positive and value is being created. This summary provides readers with seven reasons why they should use Return on Customer as a management metric and the benefits this could bring for your business. Added-value of this summary: • Save time • Understand key concepts • Expand your business knowledge To learn more, read "Return on Customer" and discover the new way to measure your business success and add value.


Summary: Return on Customer
Language: en
Pages: 29
Authors: BusinessNews Publishing,
Categories: Business & Economics
Type: BOOK - Published: 2014-10-28 - Publisher: Primento

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The must-read summary of Don Peppers and Martha Rogers' book: "Return on Customer: Creating Maximum Value from Your Scarcest Resource". This complete summary of
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Language: en
Pages: 159
Authors: Fred Reichheld
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Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net
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Language: en
Pages: 29
Authors: BusinessNews Publishing,
Categories: Business & Economics
Type: BOOK - Published: 2013-02-15 - Publisher: Primento

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The must-read summary of Roger Blackwell and Kristina Stephan's book: "Customers Rule!: Why the e-Commerce Honeymoon is Over and Where Winning Businesses Go Fro
Summary of Legendary Service – [Review Keypoints and Take-aways]
Language: en
Pages: 14
Authors: PenZen Summaries
Categories: Study Aids
Type: BOOK - Published: 2022-11-28 - Publisher: by Mocktime Publication

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Sales and Distribution Analysis Module Reference for MicroStrategy 9. 3
Language: en
Pages: 365
Authors: MicroStrategy Product Manuals
Categories: Computers
Type: BOOK - Published: 2012-09-30 - Publisher: MicroStrategy

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