Service Operations Management eBook_o4

Service Operations Management eBook_o4
Author: Robert Johnston
Publisher: Pearson Higher Ed
Total Pages: 489
Release: 2012-08-07
Genre: Business & Economics
ISBN: 0273740490


Download Service Operations Management eBook_o4 Book in PDF, Epub and Kindle

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.