Service Failure

Service Failure
Author: Jeff Toister
Publisher: AMACOM/American Management Association
Total Pages: 210
Release: 2013
Genre: Business & Economics
ISBN: 0814431992


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What causes poor customer service? You might be surprised.


Service Failure
Language: en
Pages: 210
Authors: Jeff Toister
Categories: Business & Economics
Type: BOOK - Published: 2013 - Publisher: AMACOM/American Management Association

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What causes poor customer service? You might be surprised.
Zero Fail
Language: en
Pages: 561
Authors: Carol Leonnig
Categories: Political Science
Type: BOOK - Published: 2021-05-18 - Publisher: Random House

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NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”
Customer Evaluations of Service Failure and Recovery Encounters
Language: en
Pages: 287
Authors: Klaus Schöfer
Categories: Business & Economics
Type: BOOK - Published: 2003-01-10 - Publisher: diplom.de

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Inhaltsangabe:Abstract: Although many firms may aspire to offer zero defects service, the possibility of service failures cannot be wholly eliminated simply bec
Leveraging Computer-Mediated Marketing Environments
Language: en
Pages: 473
Authors: Bowen, Gordon
Categories: Business & Economics
Type: BOOK - Published: 2019-01-25 - Publisher: IGI Global

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Social media has redefined the way marketers communicate with their customers, giving consumers an advantage that they did not have previously. However, recent
Site Reliability Engineering
Language: en
Pages: 552
Authors: Niall Richard Murphy
Categories:
Type: BOOK - Published: 2016-03-23 - Publisher: "O'Reilly Media, Inc."

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The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw