Running An Effective Help Desk
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Running an Effective Help Desk
| Author | : Barbara Czegel |
| Publisher | : Wiley |
| Total Pages | : 128 |
| Release | : 1998-03-27 |
| Genre | : Computers |
| ISBN | : 9780471248163 |
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Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
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