Retaining Your Best Employees (In Action Case Study Series)

Retaining Your Best Employees (In Action Case Study Series)
Author: Patricia Pulliam Phillips
Publisher: Association for Talent Development
Total Pages: 195
Release: 2023-05-26
Genre: Business & Economics
ISBN: 1607289083


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Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover.


Retaining Your Best Employees (In Action Case Study Series)
Language: en
Pages: 195
Authors: Patricia Pulliam Phillips
Categories: Business & Economics
Type: BOOK - Published: 2023-05-26 - Publisher: Association for Talent Development

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Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organiza
Recruiting and Retaining Call Center Employees (In Action Case Study Series)
Language: en
Pages: 234
Authors: Natalie Petouhoff
Categories: Business & Economics
Type: BOOK - Published: 2023-05-26 - Publisher: Association for Talent Development

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What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is ke
Recruiting and Retaining Call Center Employees (in Action Case Study Series)
Language: en
Pages: 0
Authors: Natalie Petouhoff
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: In Action

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Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by impro
Bottom-Line Call Center Management
Language: en
Pages: 199
Authors: David L. Butler
Categories: Business & Economics
Type: BOOK - Published: 2007-06-01 - Publisher: Routledge

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'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to ma
Implementing Training Scorecards (In Action Case Study Series)
Language: en
Pages: 224
Authors: Lynn Schmidt
Categories: Business & Economics
Type: BOOK - Published: 2023-05-26 - Publisher: Association for Talent Development

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Employ a structure for establishing, tracking, compiling, and communicating training results. How do you know that your HR or training department has accomplish