Recruiting and Retaining Call Center Employees (in Action Case Study Series)

Recruiting and Retaining Call Center Employees (in Action Case Study Series)
Author: Natalie Petouhoff
Publisher: In Action
Total Pages: 0
Release: 2001
Genre: Business & Economics
ISBN: 9781562862947
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Download Recruiting and Retaining Call Center Employees (in Action Case Study Series) Book in PDF, Epub and Kindle

Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.


Recruiting and Retaining Call Center Employees (in Action Case Study Series)
Language: en
Pages: 0

Recruiting and Retaining Call Center Employees (in Action Case Study Series)

Authors: Natalie Petouhoff
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: In Action

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Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by impro
Recruiting and Retaining Call Center Employees (In Action Case Study Series)
Language: en
Pages: 234

Recruiting and Retaining Call Center Employees (In Action Case Study Series)

Authors: Natalie Petouhoff
Categories: Business & Economics
Type: BOOK - Published: 2023-05-26 - Publisher: Association for Talent Development

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What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is ke
Retaining Your Best Employees (In Action Case Study Series)
Language: en
Pages: 195

Retaining Your Best Employees (In Action Case Study Series)

Authors: Patricia Pulliam Phillips
Categories: Business & Economics
Type: BOOK - Published: 2023-05-26 - Publisher: Association for Talent Development

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Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organiza
In Action
Language: en
Pages:

In Action

Authors: Natalie L. Petouhoff
Categories: Call centers
Type: BOOK - Published: 2001 - Publisher:

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Strategies for Retaining Employees for Call Centers
Language: en
Pages: 112

Strategies for Retaining Employees for Call Centers

Authors: Kimberly M. Combs
Categories:
Type: BOOK - Published: 2017-02-13 - Publisher: Createspace Independent Publishing Platform

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Voluntary employee turnover has several adverse consequences for call center managers, including lowered productivity and decreased profitability. The purpose o