Powerful Phrases for Effective Customer Service
Language: en
Pages: 303
Authors: Renée Evenson
Categories: Business & Economics
Type: BOOK - Published: 2012-09-12 - Publisher: HarperChristian + ORM

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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to def
Customer Service Training 101
Language: en
Pages: 226
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2005 - Publisher: Amacom Books

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A practical, hands-on guide for training customer service employees.
Perfect Phrases for Customer Service, Second Edition
Language: en
Pages: 259
Authors: Robert Bacal
Categories: Business & Economics
Type: BOOK - Published: 2010-11-10 - Publisher: McGraw Hill Professional

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the custom
Award-winning Customer Service
Language: en
Pages: 0
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2007 - Publisher: Amacom

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"Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The boo
Powerful Phrases for Dealing with Difficult People
Language: en
Pages: 242
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2013-10-15 - Publisher: AMACOM

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How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfor