Operational Support and Analysis

Operational Support and Analysis
Author: John Sansbury
Publisher: BCS, The Chartered Institute
Total Pages: 168
Release: 2010
Genre: Business & Economics
ISBN: 1906124590


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This user-friendly book will help candidates pass the ITIL] OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology.