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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.
This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre
This book explores the ombudsman as a global institution. It has spread all over the world and its institutional development is increasingly being governed tran
"Many people and organizations do not understand what organizational ombuds are and how they work. They want to know what value these programs really add, and t
