Managing Quality Customer Service
Language: en
Pages: 94

Managing Quality Customer Service

Authors: William B. Martin
Categories: Business & Economics
Type: BOOK - Published: 1989 - Publisher: Crisp Pub Incorporated

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This practical, self-study book was developed to help you establish and manage a quality service operation.
Managing Quality
Language: en
Pages: 352

Managing Quality

Authors: Barrie G. Dale
Categories: Business & Economics
Type: BOOK - Published: 2016-06-21 - Publisher: John Wiley & Sons

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An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Mana
Managing Quality Customer Service
Language: en
Pages: 110

Managing Quality Customer Service

Authors: William Martin
Categories: Customer relations
Type: BOOK - Published: 1989 - Publisher:

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Strategic Customer Service
Language: en
Pages: 274

Strategic Customer Service

Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
Managing Customer Value
Language: en
Pages: 453

Managing Customer Value

Authors: Bradley Gale
Categories: Business & Economics
Type: BOOK - Published: 2009-11-24 - Publisher: Simon and Schuster

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Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standar