Lessons From The Nordstrom Way
Download and Read Lessons From The Nordstrom Way full books in PDF, ePUB, and Kindle. Read online free Lessons From The Nordstrom Way ebook anywhere anytime directly on your device. We cannot guarantee that every ebooks is available!
Lessons from the Nordstrom Way
Author | : Robert Spector |
Publisher | : Wiley |
Total Pages | : 0 |
Release | : 2000-11-03 |
Genre | : Business & Economics |
ISBN | : 9780471355946 |
Download Lessons from the Nordstrom Way Book in PDF, Epub and Kindle
This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. Helps other companies apply Nordstrom's principles to their own customer service practices Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction
Lessons from the Nordstrom Way Related Books
Pages: 0
Pages: 231
Pages: 264
Pages: 304
Pages: 339