Introduction to Real ITSM
Language: en
Pages: 126
Authors: Rob England
Categories: Business & Economics
Type: BOOK - Published: 2008-09-10 - Publisher: Lulu.com

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This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, h
The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256
Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
The ITSM Process Design Guide
Language: en
Pages: 257
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2010-08-15 - Publisher: J. Ross Publishing

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The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing
The IT Skeptic Looks at CMDB
Language: en
Pages: 95
Authors: Rob England
Categories: Configuration management
Type: BOOK - Published: 2009 - Publisher: Lulu.com

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Working in IT
Language: en
Pages: 101
Authors: Rob England
Categories: Business & Economics
Type: BOOK - Published: 2009-04-14 - Publisher: Two Hills Ltd

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Here you will find ideas and inspiration to think about your own career and the careers of those who work for you, and to make a difference in both. Rob England