Integrating Service Level Agreements
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Integrating Service Level Agreements
Author | : John K. Lee |
Publisher | : John Wiley & Sons |
Total Pages | : 464 |
Release | : 2002-10-02 |
Genre | : Computers |
ISBN | : 0471428663 |
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Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
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