Integrating Service Level Agreements

Integrating Service Level Agreements
Author: John K. Lee
Publisher: John Wiley & Sons
Total Pages: 464
Release: 2002-10-02
Genre: Computers
ISBN: 0471428663
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Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies


Integrating Service Level Agreements
Language: en
Pages: 464

Integrating Service Level Agreements

Authors: John K. Lee
Categories: Computers
Type: BOOK - Published: 2002-10-02 - Publisher: John Wiley & Sons

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Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This
Grids and Service-Oriented Architectures for Service Level Agreements
Language: en
Pages: 185

Grids and Service-Oriented Architectures for Service Level Agreements

Authors: Philipp Wieder
Categories: Computers
Type: BOOK - Published: 2010-08-03 - Publisher: Springer Science & Business Media

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As Grids and service-oriented architectures have evolved to a common infrastructure for providing and consuming services in research and commercial environments
Service Level Agreements for Cloud Computing
Language: en
Pages: 368

Service Level Agreements for Cloud Computing

Authors: Philipp Wieder
Categories: Computers
Type: BOOK - Published: 2011-11-06 - Publisher: Springer Science & Business Media

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Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service
Integrating Service Level Agreements
Language: en
Pages:

Integrating Service Level Agreements

Authors: Lee
Categories:
Type: BOOK - Published: 2002-10-01 - Publisher:

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Computer Telephony Integration
Language: en
Pages: 432

Computer Telephony Integration

Authors: William A. Yarberry Jr.
Categories: Computers
Type: BOOK - Published: 2002-12-17 - Publisher: CRC Press

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Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computer